To improve its services. Star Alliance will invest several million dollars in technology projects. She will especially work on
a new IT hub for luggage transported by alliance members. It should be commissioned before the end of 2016 and will be the latest in a series of applications “plug and play” behind the scenes to support the member airlines. The alliance says “
Processes related to baggage are being complicated because important information is stored in several different systems. In addition to the own system member airlines of Star Alliance, each airport operates its own system for luggage, making it very difficult is to regain the status of baggage at some point, to locate within the systems and take effective measures in case of error or delay in delivery “.
The executive directors also approved the development of standardized processes for recording outside the airport / self-service , technology allowing rapid deposition of luggage at airports, the Labelling of baggage self-service and automated verification of travel documents. The alliance assures: “ Once these procedures have been implemented, they will not only provide smoother passenger services of the alliance, but also reduce infrastructure requirements and costs handling in all 1300 airports served by the alliance today “.
Mark Schwab, CEO Star Alliance who will leave his post at the end of the year adds: “ This initiative represents another first in the industry and fully meets the Fast Travel program of the IATA “.
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