UFC accuses operators degrade the quality of 3G, Free ... - Expansion

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UFC-Que Choisir said Tuesday it has seized the ARCEP, Constable Telecom, to denounce degradation 3G network as she orchestrated by operators to cause forced migration of users to 4G .

“Operators have made 4G a major strategic issue (…) And there is no better way to enhance that 4G 3G degrading”, denounced the president of the association consumer Alain Bazot during a conference call. “There is a decline in the quality of supply (3G), which leads to a value quite artificial and caused 4G,” said he accused.

After an initial study on the poor quality of the 3G network in January, the UFC has released the results of a second analysis performed using the same methodology in Ile-de-France and in regions of Lille, Toulouse and Grenoble . Its action on video, audio and downloads applications show a still more pronounced degradation of coverage.

Free

threat to complain

Three out of four operators provide network quality degraded by January. Bouygues Telecom only slightly improves its services. “Free stands out as red lantern operators,” said Alain Bazot. The operator shows the worst performance on its own network, even if the speed improves when it passes through the Orange network (roaming). A “worrying” prospect for the UFC, while Free is committed to cover 75% of the population with its own network in 2015.

“Free will take legal action against the UFC, which is based again on a partial and biased study with a highly questionable methodology that ignores the reality of the use trying to increase its reputation at the expense of Free “, told AFP a spokesman for the operator.

UFC particular application to watchdog to set “minimum requirements on quality of service for 3G”, the operators should follow to obtain permission to use frequencies 4G.L association also an observatory launched coverage of the mobile Internet via a free application. Consumers can participate in testing the quality of the network on the French territory.

UFC-Que Choisir has recently filed another complaint for misleading business practices against operators Orange and SFR on their communication on their network Mobile 4G . The association specifically criticized the two operators “ offset between abnormal coverage map of the city of Paris ” they offer “on their website and actual accessibility their 4G networks. “

>> More: VIDEO. 4G coverage: why the UFC-Que Choisir complaint against Orange and SFR

I found this behavior for a long time I changed France Telecom SFR has leathery I was cut in the circuits of France Telecom (I’m not an expert is My computer has been in the fishing) I found the slow SFR sometime later, 0.9 speed instead of 9? currently we have cuts losses we … a Christmas of last 31 sent messages I have received 2 or 3 January … the networks are saturated but also may be that, operators are sometimes in the game .. I see that it does not work well .. . (ps I’m in the Paris region 700 meter relay ….

So thank you to Bouygues for its performance, free advertising for this operator, but here is worth it.