To equip its employees last cry appliances, building an IT infrastructure to support IP telephony, form his network maintenance staff … then start again to stay current in a rapidly changing technology environment. This is a contract!
This reality, few small businesses have the resources, time or even the taste of them dedicating full. Because they have other fish to fry as look after the heart of their business, among others.
This is why, in telephony, SMEs have every interest in considering unified communications ( CU) cloud, as they can now enjoy the same services as large companies, but without having to do everything and to pay all their profits.
Invest where it counts
For an SME, the first advantage to adopt the unified communications cloud is measured in money.
The entire system is managed by a cloud provider that deals everything from maintenance to upgrade the network through the data storage and management of security settings.
In doing so, beyond the economies of scale achieved by not by dealing with a single supplier, we eliminate the expenses related to the purchase of equipment (in addition to the telephone sets) and avoids having to pay IT resources to ensure the functionality of the system.
According to an estimate produced in 2012 by the 8×8 company, located in San Jose (California), the initial investment for a cloud-based unified communications solution for a company with 55 employees is $ 50,000 less than that required to adopt a conventional telephony system on IP.
Subsequently, an SME only has to pay a predictable monthly amount and set depending on the selected features and number employees who benefit
This is also another advantage of cloud CU. we only pay for the services needed, unlike traditional telephony solutions that often involve the ‘difficult to resize equipment. Still according to the estimate of 8×8, one can thus expect annual savings of about $ 20,000.
For a small business, do not have to spend large sums upstream to allow its employees to communicate is a real gain. This allows to allocate more money to projects essential to the growth of the company. The unified communications solution will become a monthly fixed expense, as well as rent or home maintenance costs.
Maximize the productivity of your team
Another advantage of cloud unified communications is the increase in employee efficiency in everyday life.
Let’s see what happens when a customer calls an SME chose to unify its communications .
With a virtual receptionist, the customer call is routed to the right person. The latter is moving, but always reachable, as if she were in his position. So she takes the call of his smart phone. Always her mobile device, she adds key information in the client record may consult a colleague from his computer … at home.
Now let snags prevented with CU cloud . An employee did not bother responding to a call that did not concern him. The customer did not have to leave a voice message. An employee did not have to check voice messages, note the customer number … and it is not itself across a voicemail reminding the customer! Finally, another employee could work from home without impairing its effectiveness.
together, these small gains in productivity are a team manages to deliver the goods despite its small size.
This is without mentioning that, in general, the UC solution gives the impression to the customer he calls a big business, unaware that this firm has spent a fraction of cost system for big business.
The future for business communications is now accessible even to smaller companies.
To take advantage of all the benefits unified communications (one number per employee, conference calling, shared whiteboard, unified network for voice and data, etc.), TELUS Business Connection solution, for example, only costs $ 35 per user per month (from the second user) and no additional equipment is required.
Thanks to cloud unified communications, small business have never been better equipped to take their game.