It is mainly the ICT products (new technologies) that were covered even if the alert in the furniture sector and the appliances have increased sharply.
Among the 17,147 records, complaints and requests for information on various subjects received last year by the Front Office department of FPS Economy, 961 reports (6%) were problems related to product warranty and services. And it is mainly the ICT items that have been the subject of reports, reports on the rise. There were in fact 341 cases in 2012 to 538 last year. The second area shown, for new cars or used, it continues a reverse trend, from 132 cases in 2012 to 118 in 2013 followed the furniture sector (91 cases in 2011, 9 in 2012, but the 104 year last) and the appliances (67 cases in 2012, 98 in 2013).