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86% of reported TM liability related to the selection and implementation of technology tools such as online bookings and mobile solutions. According to respondents, this new aspect of their work will strengthen their position within companies. Indeed, 84% of them think that with new technologies but also virtual payments or data collection, their role will become even more strategic in the next 3-5 years.
7 of 10 travel managers believe that obtaining and analyzing travel data is very important. They study mainly this information to prepare for negotiations of contracts with suppliers, monitor compliance with travel policy within the company or identify possible areas for savings.
In addition, the solutions that will be given priority in the future are, according to them, the applications related to mobile booking and with a protective duty (duty of care). Buyers also interested in payment solutions, primarily mobile payment.